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Shipping: Free Shipping. All The Time. **excludes Clearlight
FEATURES | CLEARLIGHT PREMIER™ IS-5
Clearlight PREMIER™ FAR INFRARED SAUNAS
What differentiates Clearlight Premier™ saunas from all others? Craftsmanship and our True Wave® heater technology! All of our Clearlight Premier™ far infrared saunas are made with the highest quality tongue and groove Eco-Certified Western Red Canadian Cedar or North American Basswood and include our advanced True Wave® heaters making Clearlight® infrared saunas the sauna of choice.
With a classic sauna design, your sauna includes roof ventilation, recessed LED accent lights to help set the mood, interior light for reading with a beautiful wood lampshade, Bluetooth/AUX/MP3 Audio inputs, Nakamichi stereo speakers, and Never Fail™ digital keypad both inside and outside to control temperature, time and lights.
TrueWaveTM Carbon/Ceramic Heating Panel
Furniture Grade Cabinetry
Door Handle/Device Cradle.
WOOD TYPEThe Premier IS-5 is available in either grade “A” clear western red Canadian cedar wood or basswood. We use double-wall tongue and groove construction.HEATERS
True Wave® far infrared heaters on the back wall, sidewalls, under the bench, next to your calves, and on the floor.EXTERIOR DIMENSIONSWidth: 83″
Weight: 700 lbs
When building the Premier IS-5 into an enclosed space, we recommend leaving 2″ around the sauna.INTERIOR DIMENSIONS
Bench: Long Bench – 74″ x 22″ / Short Bench – 20″ x 20″
Plugs into a 240v outlet.
SHIPPING & DELIVERY POLICYOur goal is to make your infrared sauna buying experience simple, efficient, and easy and our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage, we will promptly replace or fix the damage to your satisfaction. Should you need to return an item to us, please note our Cancellation and Return Policy below:
Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and should be noted on the delivery receipt and signed by the carrier’s agent (driver).
Concealed Loss or Damage
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes. If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.
Most likely the driver will not be able to wait while you open the boxes. If that is the case, please note, “Possible Concealed Damage” on the delivery receipt.
Receiving Your Shipment
When receiving your shipment it is important to do the following:
1. Your shipment may consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. Your sauna will be shipped with a lift gate service with a scheduled appointment for delivery. The driver will move your sauna off of the truck.
2. Check the shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.
3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes. If this is the case, please note, “Possible Concealed Damage” on the delivery receipt. Open the boxes as soon as possible, but not later than 5 days after the delivery, to inspect for damage.
Refusing a Freight Shipment & Freight Carrier Fees
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our service department at 1-800-863-3201 before refusing any shipment.
Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Liftgate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.
CANCELLATION AND RETURN POLICY1. If an order is canceled prior to shipment, payment will be fully refunded. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.
2. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call 1-800-863-3201 to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.
3. Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restocking charge. For products sold with a “Free Shipping Promotion”, the actual freight cost to originally ship the product will be deducted from your refund.
4. If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied.
5. Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.
6. Custom orders, private label or non-standard sauna models are non-refundable.
LIMITED LIFETIME WARRANTY
EASY SAUNA ASSEMBLY
Assembly of your Clearlight Infrared Sauna is quick and easy. It usually takes two people about an hour to an hour and a half to assemble the sauna. No tools are required for the overall assembly except a screwdriver for the door handle and the included allen wrench to connect the glass in or Clearlight Sanctuary saunas. Your infrared sauna is pre-wired and made with precision craftsmanship so it connects together with ease.
We assemble your infrared sauna in our factory and every sauna is tested to ensure it meets our strict quality control standards. We then disassemble it, box it up and ship it to you. This way we ensure you will receive your sauna in perfect condition. If you need help while setting up your sauna, simply call us at 877.607.6958. We are happy to be of service.
You can download the assembly and user manuals at the following links: